VAYCE Innovations - Engineering Digital Growth
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CUSTOMER EXPERIENCE AND PORTAL ENGINEERING

Turn customer touchpoints into lifelong loyalty.

We design and build self-service customer portals, autonomous AI support agents, omni-channel WhatsApp notifications, and CRO user dashboards.

Sub-100ms LCP UX • WhatsApp API Integration • 100% IP Code Ownership Transfer
AI Summary & Key Takeaways
VAYCE builds self-service client portals reducing support ticket volumes by up to 60%.
Autonomous RAG AI support agents answering complex product FAQs with zero hallucination guardrails.
Omni-channel transactional notifications via WhatsApp Business API, SMS, and web push notifications.
Figma design system engineering enforcing WCAG 2.1 AA accessibility and 60fps mobile touch optimization.
CX CAPABILITIES

Engineered for customer retention & high NPS scores.

Self-Service Client & Partner Portals

Secure web portals allowing clients to manage orders, download invoices, track support tickets, and update billing.

Autonomous AI Customer Support Agents

Embedded RAG AI chatbots answering complex product FAQs, tracking shipments, and escalating edge cases.

Omni-Channel WhatsApp & SMS Notifications

Automated transactional alerts via WhatsApp Business API, SMS, and push notifications for order updates.

Personalized User Dashboards CRO

Tailored user interfaces recommending relevant add-on features and upgrades based on activity history.

Customer Feedback & NPS Analytics

In-app micro-surveys, Net Promoter Score (NPS) tracking, and sentiment analysis dashboard reports.

Sub-100ms Mobile Responsive UX

Figma-engineered design systems optimized for 60fps mobile responsiveness and WCAG AA accessibility.

CUSTOMER EXPERIENCE FAQ

Questions about Client Portals

How do self-service client portals improve customer retention?

Client portals reduce support ticket volume by up to 60% by giving customers instant 24/7 access to invoices, orders, and service status.

Can VAYCE integrate AI chatbots with our existing Zendesk or Freshdesk software?
What is the development timeline for a custom client portal MVP?
CX PORTAL INTAKE

Start your customer experience brief.

Tell us about your customer portal goals, support bottlenecks, or WhatsApp notification needs. Our CX leads will prepare a proposal.

TAILORED SERVICE INTAKE

Start Your CX Portal Brief

Tell us about your client portal, AI chatbot, or customer dashboard requirements for a UX audit & proposal.

Figma Enterprise Design System
Reusable component token libraries, typography & color systems
Clickable Interactive Prototype
High-fidelity Figma prototypes for user validation before coding
UI/UX Redesign Audit
User friction analysis, wireframes & conversion rate optimization
WCAG 2.1 AA Accessible Design
Accessible interface design compliant with global government standards
₹75k – ₹2 Lakh
($1,000 – $2,500)
UI/UX Audit & Interactive Prototype
₹2 Lakh – ₹4.5 Lakh
($2,500 – $5,500)
Full Figma Component Design System
₹4.5 Lakh+
($5,500+)
Multi-Platform Enterprise Design Suite
100% Mutual NDA Protection•⚡ Evaluation within 4 hours